We will carry out routine maintenance on the underlying processing platform used by Access Worldpay on the dates below in 2024, between 16:00 and 20:00 (UTC).
Services affected: Payouts API, Payments API (queries), Account Verifications (queries), Events, Try Environment, Merchant Administration Interface Impact: Service disruption Duration: 4 hours Date: 25 July 2024 Start: 16:00 UTC End: 20:00 UTC Date: 24 October 2024 Start: 16:00 UTC End: 20:00 UTC This will allow us to prove that a fail over to our alternative data centre works as intended, which is a necessary step to prevent uncontrolled outages during planned maintenance.
The fail over also allows us to continue our program of network maintenance activities, upgrading associated hardware and software whilst providing new security features.
Services affected
Payouts API: There may be some increased latency observed when processing MasterCard Payout attempts. Visa Direct and Money Transfer Payouts will not be affected.
Payment API (queries only): There may be some increased latency observed when processing queries.
Account Verifications API (queries only): There may be some increased latency observed when processing queries.
Events: There will be a delay to the despatch of webhooks for a period of up to 180 minutes.
Try Environment: The Try Environment will be unavailable for a period of up to 180 minutes. Merchant Administration Interface: The Merchant Administration Interface will be unavailable for a period of up to 180 minutes.
All other actions, APIs and services will be unaffected.
Error messages
Pay As Order: Pay As Order requests during the maintenance will return the following error message:
Order Inquiries: Order Inquiries will return the following error:
Previous maintenance dates
27 March 2023 27 April 2023 29 June 2023 27 August 2023 7 September 2023 26 October 2023 25 January 2024 25 April 2024
For further support please contact your Relationship Manager, or Client Success Manager.