Update -
We will be undergoing scheduled maintenance during this time.
Jul 24, 2025 - 16:00 UTC
Scheduled -
Upcoming Maintenance that affects Access Worldpay.
Services affected: Card Payouts API, Card Payments API & Payments API (events only), Card Verifications API, Events, Try Environment, Merchant Administration Interface
Impact: Service disruption
Duration: 4 hours
Dates:
30 January 2025 Start: 17:00 UTC End: 21:00 UTC
24 April 2025 Start: 16:00 UTC End: 20:00 UTC
24 July 2025 Start: 16:00 UTC End: 20:00 UTC
9 October 2025 Start: 16:00 UTC End: 20:00 UTC
Card Payouts API: There may be some increased latency observed when processing Mastercard basic disbursement Payout attempts. Visa Direct, Mastercard Send and Money Transfer Payouts will not be affected.
Card Payments API & Payments API (events only): Querying events will be unavailable on both APIs during the maintenance window above. If you have integrated payment event responses in your payment processing, then this could cause impact during our maintenance. Queries using the Payment Queries API will be unaffected and will still be available for transactions processed after 25 June 2024.
Card Verifications API (previously called ‘Account Verifications’): Card verification query will be unavailable during the maintenance window above. If you have integrated verification query responses into your payment processing, then this could cause impact during our maintenance.
Events: There will be a delay to the despatch of webhooks for a period during the maintenance window above.
Try Environment: The Try Environment will be unavailable for a period of up to 3 hours.
Merchant Administration Interface: The Merchant Administration Interface will be unavailable for a period during the maintenance window above.
All other actions, APIs and services will be unaffected.
Error messages
Card Payments API & Payments API (events only) will return the following error:
<HTTP 500 (Internal server error) "Unexpected response from downstream">
Feb 06, 2025 - 14:55 UTC
Upcoming Maintenance that affects Access Worldpay.
Services affected: Card Payouts API, Card Payments API & Payments API (events only), Card Verifications API, Events, Try Environment, Merchant Administration Interface
Impact: Service disruption
Duration: 4 hours
Dates:
30 January 2025 Start: 17:00 UTC End: 21:00 UTC
24 April 2025 Start: 16:00 UTC End: 20:00 UTC
24 July 2025 Start: 16:00 UTC End: 20:00 UTC
9 October 2025 Start: 16:00 UTC End: 20:00 UTC
Card Payouts API: There may be some increased latency observed when processing Mastercard basic disbursement Payout attempts. Visa Direct, Mastercard Send and Money Transfer Payouts will not be affected.
Card Payments API & Payments API (events only): Querying events will be unavailable on both APIs during the maintenance window above. If you have integrated payment event responses in your payment processing, then this could cause impact during our maintenance. Queries using the Payment Queries API will be unaffected and will still be available for transactions processed after 25 June 2024.
Card Verifications API (previously called ‘Account Verifications’): Card verification query will be unavailable during the maintenance window above. If you have integrated verification query responses into your payment processing, then this could cause impact during our maintenance.
Events: There will be a delay to the despatch of webhooks for a period during the maintenance window above.
Try Environment: The Try Environment will be unavailable for a period of up to 3 hours.
Merchant Administration Interface: The Merchant Administration Interface will be unavailable for a period during the maintenance window above.
All other actions, APIs and services will be unaffected.
Error messages
Card Payments API & Payments API (events only) will return the following error:
<HTTP 500 (Internal server error) "Unexpected response from downstream">
Posted on
Feb 06, 2025 - 14:57 UTC