All Systems Operational

Payments ? Operational
Tokens ? Operational
Account Verifications ? Operational
Verified Tokens ? Operational
3DS ? Operational
Events ? Operational
Payouts ? Operational
Checkout ? Operational
Payment Queries ? Operational
Fraudsight ? Operational
Exemptions ? Operational
PaymentsAPI ? Operational
HostedPaymentPages Operational
APM Payments ? Operational
APM Payments ? Operational
Paypal ? Operational
SEPA ? Operational
Ideal ? Operational
China Union Pay ? Operational
Account Payouts Operational
Single Payout ? Operational
Batch Payout ? Operational
Payout Item Search ? Operational
Accounts Operational
Get Account ? Operational
Statement Api ? Operational
Transfer ? Operational
Currency Operational
FX Rates Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Worldwide Payment Gateway controlled data centre fail over Apr 24, 2025 16:00-20:00 UTC

Upcoming Maintenance that affects Access Worldpay.
Services affected: Card Payouts API, Card Payments API & Payments API (events only), Card Verifications API, Events, Try Environment, Merchant Administration Interface
Impact: Service disruption
Duration: 4 hours
Dates:
30 January 2025 Start: 17:00 UTC End: 21:00 UTC
24 April 2025 Start: 16:00 UTC End: 20:00 UTC
24 July 2025 Start: 16:00 UTC End: 20:00 UTC
9 October 2025 Start: 16:00 UTC End: 20:00 UTC
Card Payouts API: There may be some increased latency observed when processing Mastercard basic disbursement Payout attempts. Visa Direct, Mastercard Send and Money Transfer Payouts will not be affected.
Card Payments API & Payments API (events only): Querying events will be unavailable on both APIs during the maintenance window above. If you have integrated payment event responses in your payment processing, then this could cause impact during our maintenance. Queries using the Payment Queries API will be unaffected and will still be available for transactions processed after 25 June 2024.
Card Verifications API (previously called ‘Account Verifications’): Card verification query will be unavailable during the maintenance window above. If you have integrated verification query responses into your payment processing, then this could cause impact during our maintenance.
Events: There will be a delay to the despatch of webhooks for a period during the maintenance window above.
Try Environment: The Try Environment will be unavailable for a period of up to 3 hours.
Merchant Administration Interface: The Merchant Administration Interface will be unavailable for a period during the maintenance window above.
All other actions, APIs and services will be unaffected.
Error messages
Card Payments API & Payments API (events only) will return the following error:
<HTTP 500 (Internal server error) "Unexpected response from downstream">

Posted on Feb 06, 2025 - 14:52 UTC

Worldwide Payment Gateway controlled data centre fail over Jul 24, 2025 16:00-20:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 24, 2025 - 16:00 UTC
Scheduled - Upcoming Maintenance that affects Access Worldpay.
Services affected: Card Payouts API, Card Payments API & Payments API (events only), Card Verifications API, Events, Try Environment, Merchant Administration Interface
Impact: Service disruption
Duration: 4 hours
Dates:
30 January 2025 Start: 17:00 UTC End: 21:00 UTC
24 April 2025 Start: 16:00 UTC End: 20:00 UTC
24 July 2025 Start: 16:00 UTC End: 20:00 UTC
9 October 2025 Start: 16:00 UTC End: 20:00 UTC
Card Payouts API: There may be some increased latency observed when processing Mastercard basic disbursement Payout attempts. Visa Direct, Mastercard Send and Money Transfer Payouts will not be affected.
Card Payments API & Payments API (events only): Querying events will be unavailable on both APIs during the maintenance window above. If you have integrated payment event responses in your payment processing, then this could cause impact during our maintenance. Queries using the Payment Queries API will be unaffected and will still be available for transactions processed after 25 June 2024.
Card Verifications API (previously called ‘Account Verifications’): Card verification query will be unavailable during the maintenance window above. If you have integrated verification query responses into your payment processing, then this could cause impact during our maintenance.
Events: There will be a delay to the despatch of webhooks for a period during the maintenance window above.
Try Environment: The Try Environment will be unavailable for a period of up to 3 hours.
Merchant Administration Interface: The Merchant Administration Interface will be unavailable for a period during the maintenance window above.
All other actions, APIs and services will be unaffected.
Error messages
Card Payments API & Payments API (events only) will return the following error:
<HTTP 500 (Internal server error) "Unexpected response from downstream">

Feb 06, 2025 - 14:55 UTC

Controlled data centre fail over Oct 9, 2025 16:00-20:00 UTC

Upcoming Maintenance that affects Access Worldpay.
Services affected: Card Payouts API, Card Payments API & Payments API (events only), Card Verifications API, Events, Try Environment, Merchant Administration Interface
Impact: Service disruption
Duration: 4 hours
Dates:
30 January 2025 Start: 17:00 UTC End: 21:00 UTC
24 April 2025 Start: 16:00 UTC End: 20:00 UTC
24 July 2025 Start: 16:00 UTC End: 20:00 UTC
9 October 2025 Start: 16:00 UTC End: 20:00 UTC
Card Payouts API: There may be some increased latency observed when processing Mastercard basic disbursement Payout attempts. Visa Direct, Mastercard Send and Money Transfer Payouts will not be affected.
Card Payments API & Payments API (events only): Querying events will be unavailable on both APIs during the maintenance window above. If you have integrated payment event responses in your payment processing, then this could cause impact during our maintenance. Queries using the Payment Queries API will be unaffected and will still be available for transactions processed after 25 June 2024.
Card Verifications API (previously called ‘Account Verifications’): Card verification query will be unavailable during the maintenance window above. If you have integrated verification query responses into your payment processing, then this could cause impact during our maintenance.
Events: There will be a delay to the despatch of webhooks for a period during the maintenance window above.
Try Environment: The Try Environment will be unavailable for a period of up to 3 hours.
Merchant Administration Interface: The Merchant Administration Interface will be unavailable for a period during the maintenance window above.
All other actions, APIs and services will be unaffected.
Error messages
Card Payments API & Payments API (events only) will return the following error:
<HTTP 500 (Internal server error) "Unexpected response from downstream">

Posted on Feb 06, 2025 - 14:57 UTC
Mar 31, 2025

No incidents reported today.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Resolved - This incident has been resolved.
Mar 27, 00:11 UTC
Investigating - We are currently investigating this issue.
Mar 26, 23:27 UTC
Mar 26, 2025
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025
Resolved - This incident has been resolved.
Mar 18, 13:16 UTC
Investigating - We are currently investigating this issue.
Mar 18, 13:10 UTC
Mar 17, 2025

No incidents reported.